KHEMI LOVE LTD

TERMS & CONDITIONS

For our websites, digital products, programmes and wellbeing services

EFFECTIVE DATE

18 August   2026

COMPANY NUMBER

11444720

WEBSITE

www.khemilove.co.uk

CONTACT

eve@khemilove.co.uk

Welcome to Khemi Love. These Terms & Conditions form an agreement between you and Khemi Love Ltd (“Khemi Love”, “we”, “us” or “our”). Please read them before using a Khemi Love website, creating an account, joining a private space, purchasing or accessing a product, or booking a service.

Plain-language summary

These are our   umbrella terms. They follow Khemi Love’s work across its present and future   websites. A sales page, checkout, booking confirmation or programme agreement   may add terms specific to that particular offering.

Khemi Love Ltd is a company registered in England and Wales under company number 11444720. Our principal website is www.khemilove.co.uk and our contact email is eve@khemilove.co.uk.

Khemi Love brings together guided self-discovery, nervous-system education and capacity-building, Rapid Transformational Therapy (“RTT”), Reiki, coaching, creative work, books, courses, recordings and related wellbeing resources.

These Terms apply to www.khemilove.co.uk and to any other website, landing page, checkout, membership area or digital space owned or operated by Khemi Love Ltd (together, the “Khemi Love Websites”).

This includes websites and offerings connected with Khemi Love’s books and conversations, including What Happened to Eve?, The Damsel in Distress, The Ground Beneath Her and other current or future Khemi Love titles, journeys, courses and resources.

These Terms cover free and paid digital content, books and ebooks, PDFs, audio recordings, hypnosis or meditation recordings, videos, courses, workshops, memberships, downloads, assessments, journal prompts, programmes, online events, private sessions, RTT, Reiki, coaching and related services (together, the “Offerings”).

BlueRoot Finance Ltd is a separate business and is not governed by these Terms.

By using a Khemi Love Website or purchasing or accessing an Offering, you agree to these Terms. If you do not agree, do not use the relevant Website or Offering.

A specific sales page, checkout, booking form, engagement document or programme agreement may contain additional terms, including the price, contents, access period, delivery timetable, cancellation arrangements or an expressly stated guarantee. Those specific terms form part of your contract with us. If there is a direct conflict, the product-specific term will apply to that Offering, while your statutory rights remain unaffected.

The Khemi Love Websites and Offerings are intended for people aged 18 or over unless we expressly state otherwise. By purchasing, you confirm that you are legally able to enter into a contract and that the information you provide is accurate.

You are responsible for deciding whether an Offering is appropriate for you, for participating within your own capacity and for seeking qualified professional support where needed.

You agree to use the Khemi Love Websites lawfully, respectfully and without interfering with their security or operation. You must not:

· attempt to gain unauthorised access to an account, system, checkout or private area;

· introduce malware, harmful code or automated scraping tools;

· impersonate another person or provide false or misleading information;

· use the Websites to harass, threaten or infringe the rights of another person; or

· copy, harvest, reproduce or commercially exploit Website content without permission.

We may restrict access where reasonably necessary to protect users, our intellectual property, Website security or the integrity of an Offering.

We aim to describe every Offering clearly and accurately. Images, colours and previews may display differently depending on your device. Minor improvements to layout, delivery or supporting materials may be made where they do not materially reduce the Offering you purchased.

All Offerings are subject to availability. We may withdraw an Offering before accepting an order. If we cannot supply an Offering after payment, we will contact you and provide the remedy required by law, which may include a replacement, rescheduling or refund.

Submitting an order is an offer to purchase. A contract is formed when we or our authorised checkout provider accept the order and issue confirmation or make the Offering available, unless the checkout states otherwise.

Prices are shown in pounds sterling unless stated otherwise. The checkout will show the total payable and any applicable taxes or charges before purchase. You authorise our payment provider to collect the displayed payment, including agreed instalments where applicable.

If a payment fails, is reversed or remains overdue, we may pause access or delivery after giving reasonable notice. You remain responsible for sums properly due under the purchase agreement.

Digital products may be delivered by download link, email, account access, streaming, a course platform or another method described at checkout. You are responsible for providing a compatible device, suitable software, a working email address and a stable internet connection.

Unless the sales page says otherwise, your purchase grants you a limited, personal, non-exclusive, non-transferable licence to access and use the digital product for your own non-commercial purposes. Ownership of the content does not transfer to you.

Any access period will be stated on the relevant sales page or checkout. “Lifetime access”, if expressly offered, means access for as long as Khemi Love continues to operate and support that product or platform, not the lifetime of an individual. If we plan to retire such a product, we will take reasonable steps to give notice and, where practicable, allow downloadable materials to be saved.

If you are a UK consumer buying online, you may have a legal right to cancel certain purchases within 14 days without giving a reason. The applicable period and any exceptions depend on whether you purchased goods, services or digital content.

Digital content supplied immediately: where you ask us to begin supplying downloadable or streamed digital content during the 14-day cancellation period, we will ask for your express consent and acknowledgement that your statutory right to cancel will be lost once supply begins. Accessing, downloading or streaming the content after giving that consent may therefore end the cancellation right.

Services beginning during the cancellation period: if you expressly ask us to start a service within the 14-day period and then cancel before it is completed, we may charge a proportionate amount for the service already provided. If the service has been fully performed after your express request and acknowledgement, the cancellation right may be lost.

To exercise a cancellation right, email eve@khemilove.co.uk with a clear statement identifying you, the order and the Offering you wish to cancel. You may use the model wording in the Appendix, but you do not have to.

Any voluntary money-back guarantee will apply only where it is expressly stated on the sales page or checkout and will operate according to the conditions displayed there. A guarantee offered for one product does not automatically apply to another.

Outside an applicable cancellation right, voluntary guarantee or legal remedy, a change of mind after digital content has been supplied or a service has been delivered does not automatically create a right to a refund.

Your legal rights remain

Nothing in   these Terms removes or restricts your statutory rights. Digital content must   meet the standards required by the Consumer Rights Act 2015, and services   must be performed with reasonable care and skill. If something is faulty or   not as described, contact us so that we can provide the appropriate remedy.

Course and programme content, dates, live elements, community access and access periods will be described on the relevant page. Any timetable is subject to reasonable change; where a material change affects what you purchased, we will offer an appropriate remedy.

Your account and login are personal to you. You must not share access, admit another person to a live or private session, record a session without permission, or distribute private materials. Community spaces must be used respectfully and confidentially. We may remove content or suspend a participant where reasonably necessary to protect others or address a serious or repeated breach.

The price, session length, preparation, attendance requirements, cancellation window and rescheduling terms for an appointment or programme will be shown during booking or in a separate client agreement. Please read those terms before confirming.

If you are late, the session may still need to end at the scheduled time. If we must cancel or move a booking, we will offer a reasonable alternative or refund any part we cannot provide. We may decline or pause a service where it is outside our scope, unsuitable, unsafe, affected by a conflict of interest or where appropriate consent or information has not been provided.

Our wellbeing Offerings support education, self-discovery, relaxation, personal development and emotional wellbeing. They do not replace medical diagnosis or treatment, psychiatric or psychological care, counselling, legal advice, financial advice or emergency support.

RTT may use hypnosis, guided inner exploration, reframing and related techniques. Hypnosis is a focused, relaxed state; you remain responsible for your choices and participation. Reiki and energy-based practices are complementary wellbeing approaches and are not medical treatment.

Tell us before a session about relevant health, mental-health, medication, pregnancy, safeguarding or accessibility matters that may affect safe participation. We may recommend that you obtain support or clearance from an appropriately qualified professional. Do not listen to hypnosis or deep-relaxation recordings while driving, operating machinery or doing anything requiring full attention.

If you are at immediate risk or experiencing a medical, mental-health or safeguarding emergency, contact the appropriate emergency or crisis service rather than relying on a Website or Offering.

Transformation is personal. Results vary according to individual circumstances, engagement and many factors outside our control. We do not promise a cure, a particular emotional, health, relationship, career or financial outcome, or that any Offering will be suitable for everyone.

Testimonials and personal stories describe individual experiences. They are not guarantees that you will experience the same result.

Unless stated otherwise, the Khemi Love Websites and Offerings—including their text, frameworks, book content, artwork, designs, branding, videos, audios, recordings, prompts, exercises, downloads, course materials and private content—are owned by or licensed to Khemi Love Ltd and are protected by intellectual-property law.

You must not copy, reproduce, adapt, translate, resell, sublicense, upload, publish, share, distribute, teach from, train an artificial-intelligence system on, or create derivative or commercial materials from our content without prior written permission.

You may quote a short passage for genuine review or commentary where permitted by law, with appropriate attribution. No other rights are granted except the personal licence expressly stated in these Terms or on the relevant sales page.

You retain ownership of material you submit to us. You give us only the permission reasonably necessary to receive, store and use it to provide the requested Offering, operate a private space, respond to you or comply with law. You confirm that you have the right to submit it and that it does not unlawfully infringe another person’s rights.

We will not use a private client story, testimonial, image or identifying material in marketing without an appropriate permission or other lawful basis.

Where a Khemi Love Website offers physical books, artwork or other goods, the product page and our Shipping or Delivery & Returns information will explain dispatch, delivery and return arrangements. Your statutory rights in relation to goods—including rights where goods are faulty, damaged or not as described—remain unaffected.

We may use third-party providers for hosting, checkout, payment, email, booking, video, course access, file delivery and communications. Their own terms and privacy notices may also apply when you use their services. We are not responsible for content or services on unrelated external websites, but this does not remove any responsibility we have for providers acting on our behalf.

We do not guarantee uninterrupted access to a Website or platform. Maintenance, security work, third-party outages and events beyond reasonable control may occasionally affect availability. We will take reasonable steps to restore access and to provide any remedy required by law where an interruption materially prevents delivery.

We may update content to keep it accurate, safe or technically compatible. We will not make a material adverse change to a paid Offering without a fair reason and an appropriate remedy.

Our Privacy Policy explains how Khemi Love Ltd handles personal information across the Khemi Love Websites. Cookie information and preferences are provided through our cookie notice or banner where applicable.

Transactional messages about an order, account, programme or booking are part of providing the Offering. Marketing messages are sent in accordance with applicable law and may be unsubscribed from using the link provided or by contacting us.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the paragraph above, we are not responsible for loss that was not reasonably foreseeable when the contract was formed, for loss caused by inaccurate or incomplete information you supplied, or for business losses where you purchased as a consumer. If you use an Offering for business purposes, any separate business terms agreed with you may apply.

You are responsible for backing up downloads made available to you and for following safety instructions supplied with an Offering.

You may stop using a Website at any time and may end an ongoing arrangement in accordance with its cancellation terms. We may suspend or terminate access where reasonably necessary because of non-payment, unlawful activity, security risk, serious or repeated breach, abuse of another participant, or unauthorised sharing of content.

Where appropriate, we will explain the reason and give a reasonable opportunity to correct the issue. Termination does not affect rights and obligations that arose before termination, including payment properly due and continuing intellectual-property or confidentiality obligations.

Neither party will be responsible for delay caused by an event genuinely beyond reasonable control. We will communicate where practicable and take reasonable steps to reduce disruption. This section does not remove any refund or other right that the law gives you where an Offering cannot be supplied.

We may update these Terms to reflect changes in law, our Offerings, technology or business operations. The current version and effective date will be published online. Changes will not retrospectively remove rights already acquired under an existing purchase. If a material change affects an ongoing paid Offering, we will provide reasonable notice where practicable.

Please contact us first so that we can try to resolve a concern with care and clarity. These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings available under the law that applies to you.

If a court finds part of these Terms unlawful or unenforceable, the remaining parts will continue to apply. A delay in enforcing a right does not waive it. No person other than you and Khemi Love Ltd has a right to enforce these Terms, except where the law expressly provides otherwise.

Khemi Love Ltd
Company number: 11444720
Website: www.khemilove.co.uk
Email: eve@khemilove.co.uk
Telephone: +44 7395 515 296

You may copy and email the wording below to eve@khemilove.co.uk. Using this form is optional; any clear statement of cancellation is sufficient where a cancellation right applies.

Cancellation notice

To Khemi Love   Ltd: I hereby give notice that I cancel my contract for the following   Offering: [name of product or service]. Ordered on: [date]. Name: [your   name]. Address: [your address]. Order number: [if known]. Date of notice:   [date].

Important: This document is designed as a clear working draft for publication. Consumer rights and the precise treatment of digital content, services, subscriptions and mixed offers can depend on the checkout journey and how consent is recorded. Obtain independent legal review before publication and whenever the sales process materially changes.