Privacy Policy

PRIVACY POLICY

Welcome to www.khemilove.co.uk (“Website”).

This Privacy Policy explains how Khemi Love LTD (“we”, “our”, “us”) collects, uses, stores, protects, and manages your personal information when you use our Website, purchase artwork, create an account, join private spaces, download resources, sign up for newsletters, book services, or otherwise interact with us.

We are committed to protecting your privacy and handling your information responsibly and transparently.

By using this Website, you agree to this Privacy Policy.

1. Who We Are

This Website is owned and operated by:

Khemi Love LTD
Company Number: 11444720

Website:
www.khemilove.co.uk

Email:
info@khemilove.co.uk

Telephone:
+44 7395 515 296

For data protection purposes, Khemi Love LTD acts as the Data Controller.

2. Information We Collect

Depending on how you interact with the Website, we may collect personal information including:

Identity & Contact Information

• name
• email address
• telephone number
• account login details
• billing and delivery information

Account & Member Information

If you create an account or access private areas such as The Curiosity Room, we may collect:

• registration details
• account activity
• login information
• communication preferences

Order & Payment Information

If you purchase artwork, products, services, or digital resources, we may collect:

• order details
• purchase history
• payment status
• shipping information

Payment details are processed securely through third-party payment providers.

We do not normally store full payment card information ourselves.

Booking & Service Information

When booking services, workshops, RTT, Reiki, coaching, consultations, or wellbeing offerings, we may collect information relevant to delivering the service.

Technical & Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• browser type
• device information
• website activity
• pages viewed
• referral source
• approximate location information
• cookie preferences

3. How We Collect Your Information

We collect information:

Directly From You

When you:

• contact us
• complete forms
• create an account
• join The Curiosity Room
• subscribe to newsletters
• download resources
• purchase artwork or products
• place an order
• book services
• submit enquiries
• communicate by email, website forms, social media, WhatsApp, or      phone

Automatically

We may collect certain information automatically through:

• cookies
• analytics tools
• website performance tracking
• security monitoring systems

4. How We Use Your Information

We may use your information to:

• operate and improve the Website
• create and manage accounts
• provide access to private content
• process artwork orders
• manage shipping and deliveries
• process bookings and payments
• deliver services and digital resources
• respond to enquiries
• communicate about purchases or bookings
• send newsletters and updates
• personalise website experience
• improve services and user experience
• maintain business records
• comply with legal obligations
• protect Website security

5. Marketing Communications & Newsletters

If you sign up for newsletters, resources, updates, member areas, or offers, you may receive communications from us.

These may include:

• newsletters
• wellbeing education
• RTT, Reiki, coaching, and service updates
• artwork launches
• promotions
• event invitations
• workshop announcements
• resources and downloads

You may unsubscribe at any time using the unsubscribe link in emails or by contacting:

info@khemilove.co.uk

We will not continue marketing communications where consent has been withdrawn.

6. The Legal Bases We Use

Under UK data protection law, we rely on lawful bases including:

Consent

Where you voluntarily:

• subscribe to newsletters
• accept cookies
• opt into communications
• request downloadable resources

Contract

Where processing is necessary to:

• fulfil purchases
• deliver artwork orders
• manage bookings
• provide services
• operate member access

Legitimate Interests

Where reasonably necessary for:

• website administration
• business operations
• fraud prevention
• analytics
• service improvements
• customer communication

Legal Obligations

Where required for:

• tax
• accounting
• regulatory compliance
• legal obligations

7. Private Member Areas & Accounts

Certain Website areas, including The Curiosity Room, may require account creation or authorised access.

We use account information to:

• manage registrations
• authenticate users
• provide private content access
• communicate important account information
• protect account security

Users are responsible for keeping login details secure.

8. Artwork Orders, Shipping & Purchases

When you purchase artwork, products, or physical items through our Website, we may use your information to:

• process your order
• arrange delivery
• manage shipping
• provide updates
• resolve enquiries or issues
• process returns where applicable

We may share limited information with shipping providers and payment processors where necessary to fulfil your order.

9. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and Website.

These may include:

• payment processors
• website hosting providers
• email marketing platforms
• booking systems
• analytics providers
• shipping providers
• digital delivery tools
• IT support providers
• professional advisers
• legal or regulatory authorities where required

Third parties only receive information necessary to perform their services.

10. International Data Transfers

Some platforms we use may process data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

11. Data Security

We use appropriate technical and organisational measures to help protect personal information.

This may include:

• secure platforms
• password protection
• encrypted payment systems
• access controls
• security monitoring
• trusted service providers

While we take reasonable security measures, no online platform or transmission method can be guaranteed to be completely secure.

12. Data Retention

We keep personal information only for as long as reasonably necessary for:

• providing services
• fulfilling orders
• maintaining accounts
• legal obligations
• tax and accounting requirements
• resolving disputes
• business record keeping

Retention periods may vary depending on the purpose and applicable legal requirements.

13. Your Rights

Under UK data protection law, you may have rights including:

• right to access your information
• right to correction
• right to deletion
• right to restrict processing
• right to object
• right to data portability
• right to withdraw consent
• right to lodge a complaint

To exercise your rights, contact:

info@khemilove.co.uk

You also have the right to contact the Information Commissioner's Office (ICO).

Website:
https://ico.org.uk

14. Cookies & Website Analytics

We use cookies and similar technologies to:

• operate Website functionality
• remember preferences
• improve user experience
• analyse Website performance
• understand visitor behaviour
• support security and analytics

Some cookies are essential for Website operation.

Others may require consent.

You can manage cookie preferences through your browser settings or cookie banner preferences where available.

15. Third-Party Websites

This Website may contain links to external websites or platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review external privacy policies independently.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this Website.

Continued use of the Website after updates are posted constitutes acceptance of the revised policy.

17. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Khemi Love LTD

Email:
info@khemilove.co.uk

Telephone:
+44 7395 515 296

Website:
www.khemilove.co.uk