Shipping, Delivery and Returns Policy

Last updated: Aug 18, 2026

Thank you for shopping with Khemi Love Ltd.

Artwork and physical-product orders are normally prepared within 2–3 business days, excluding weekends and bank holidays, after your order confirmation has been sent.

You will receive a further notification when your order has been dispatched.

If an item is made to order, personalised or requires additional preparation, the estimated processing time will be displayed on the product page or communicated to you after purchase.

Shipping costs are calculated and displayed at checkout before payment is completed.

We currently deliver to addresses within the United Kingdom only. International delivery is not presently available.

Estimated delivery times are provided as guidance and are not guaranteed. Postal or courier delays may occasionally occur outside our control. Unless another timeframe has been agreed, orders will be delivered within 30 days, as required under UK distance-selling rules.

When tracking is available, your dispatch confirmation email will include the relevant tracking information.

Please allow up to 48 hours for tracking information to become active.

If your order has not arrived within 10 days of receiving your dispatch confirmation, please contact:

eve@khemilove.co.uk

Please provide:

• Your full name
• Your order number
• Details of your enquiry

We will investigate the matter as quickly as reasonably possible.

For most items purchased online, you may cancel your order without giving a reason by notifying us within 14 days of receiving it.

After notifying us, you must return the item within a further 14 days.

To exercise your right to cancel, contact eve@khemilove.co.uk and include your name and order number. We will provide the appropriate return instructions.

Returned items should be:

• Unused and handled only as reasonably necessary to inspect them
• In their original condition
• Securely packaged, using the original packaging where reasonably possible

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked and insured delivery service, particularly for original artwork.

Please do not return an item until you have contacted us and received the return instructions.

The statutory right to cancel does not normally apply to artwork or products that have been:

• Made to your specifications
• Personalised
• Commissioned specifically for you

This does not affect your legal rights where an item is faulty, damaged, incorrectly supplied or not as described.

Where a cancellation or return is approved, your refund will be issued within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, whichever occurs first.

Eligible refunds will include the price paid and the cost of standard outbound delivery. Additional delivery costs arising from an enhanced or express delivery option will not normally be refunded.

We may reduce a refund if an item has been handled beyond what would reasonably be permitted when examining it in a shop and its value has consequently been diminished.

Refunds will normally be made using the original payment method.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at:

eve@khemilove.co.uk

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging and any visible damage

We will review the matter and arrange an appropriate remedy, which may include a refund, repair or replacement.

Nothing in this policy limits your statutory rights. Goods must be as described, fit for purpose and of satisfactory quality.

For questions about shipping, delivery, cancellations, returns or an existing order, please contact:

Khemi Love Ltd

Email: eve@khemilove.co.uk

Website: www.khemilove.co.uk